Privacy Policy

1. Introduction

Celer AI ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of patient information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical documentation platform.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Medical license information and professional credentials
• Clinic or hospital affiliation details
• Billing and payment information

2.2 Medical Data

• Audio recordings of patient consultations
• Medical images and documents
• Generated consultation summaries and reports
• Patient information as provided by healthcare providers

2.3 Technical Information

• Device information and IP addresses
• Usage patterns and service interactions
• Log files and performance data

3. How We Use Your Information

We use the collected information to:

• Provide and improve our medical documentation services
• Generate AI-powered consultation summaries and reports
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements

4. Data Security and Protection

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Compliance with healthcare data protection standards

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers under strict confidentiality agreements
• In case of business transfer or merger (with prior notice)

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Medical data is retained according to applicable healthcare regulations and professional standards.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Export your data in a portable format
• File complaints with data protection authorities

8. International Data Transfers

Your data may be processed and stored in servers located in different countries. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

9. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and maintain security. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform. Continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@celerai.com
• Phone: +91 8921628177
• Address: India